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How bd10 Handles Your Personal Information

This privacy policy explains what data bd10 collects when you open an account, make deposits through bKash, Nagad or Rocket, and browse our lobby — and exactly how we use, store and protect it.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYour right to request data accessBangladesh-focused data handling
bd10 How bd10 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our account support team can help. Reach us through any of the channels below and include your registered account email so we can locate your record quickly.

Team online

Live Chat

Open the chat widget in your account dashboard and select the Privacy or Account Data option. A support agent will pick up your query and confirm your identity before making any changes.

Email Support

Send your data request or privacy concern to our support address listed in your account settings. Include your registered email and the nature of your request so we can respond without delay.

Account Help Centre

Log into your bd10 account, head to the Help section, and submit a privacy request through the support form. This creates a tracked ticket so you can follow the status of your request.

DATA HANDLING PRACTICES

How We Keep Your Account Information Safe

Security and transparency sit behind every data decision we make. Here is how we approach the four areas that matter most to your privacy on bd10.

Payment Data Security

bKash, Nagad and Rocket transaction references are passed through encrypted channels. We store only the minimum needed to process and reconcile your deposit or withdrawal — never your mobile banking credentials.

Cookie and Session Control

Cookies keep your lobby session active and remember display preferences. You can clear cookies through your browser settings at any time, though doing so will require you to log back into your account.

Account Access and Retention

Identity documents submitted during account verification are retained only as long as required by applicable rules in your jurisdiction. Once that period ends, records are securely deleted or anonymised.

Requesting Changes to Your Data

You can ask us to correct inaccurate account details or request a summary of data we hold on you. Submit your request via live chat or email with your registered account details for identity confirmation.

Common Questions About Your Privacy on bd10

These are the questions we hear most often from account holders about data, cookies, payment records and their rights. Each answer reflects how bd10 actually operates — not a generic policy template.

No. When you deposit via bKash or Nagad, the transaction is handled by the payment processor. We receive only the transaction reference and wallet identifier — never your PIN or mobile banking password.

You can submit a deletion request through live chat or email. Some data — such as identity verification records — must be kept for a period set by applicable rules in your jurisdiction before it can be removed.

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can disable cookies in your browser, but your account will require a fresh login each visit.

We share data only with payment processors handling your bKash, Nagad or Rocket transfers, and with service providers who help us operate the platform securely. We do not sell your data to advertisers.

Log into your account, go to the Help section, and submit a data access request. Include your registered email address so we can verify your identity and retrieve the correct records promptly.

This policy applies to all accounts on the platform. Your access to bd10 and how local data rules interact with this policy depends on your local law and the eligible regions covered by our service.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.